{"id":4374,"date":"2025-03-12T09:30:59","date_gmt":"2025-03-12T08:30:59","guid":{"rendered":"https:\/\/qedcon.de\/it-uberwachung-governance-2\/"},"modified":"2025-07-09T20:53:26","modified_gmt":"2025-07-09T18:53:26","slug":"it-monitoring-governance","status":"publish","type":"page","link":"https:\/\/qedcon.de\/en\/it-monitoring-governance\/","title":{"rendered":"IT Monitoring Governance"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4374\" class=\"elementor elementor-4374\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14dc3788 e-flex e-con-boxed e-con e-parent\" data-id=\"14dc3788\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4c8c35c8 e-con-full e-flex e-con e-child\" data-id=\"4c8c35c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17784adf elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"17784adf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/qedcon.de\/en\/it-transformation\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">IT transformation<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-224cd682 elementor-widget elementor-widget-heading\" data-id=\"224cd682\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IT Monitoring Governance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29d75606 e-con-full e-flex e-con e-child\" data-id=\"29d75606\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1892ca1d elementor-widget elementor-widget-image\" data-id=\"1892ca1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img alt=\"\" fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/zusammensetzung-des-schreibtischzubehoers-mit-hohem-winkel-scaled-1.jpg\" class=\"attachment-full size-full wp-image-4371\" srcset=\"https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/zusammensetzung-des-schreibtischzubehoers-mit-hohem-winkel-scaled-1.jpg 2560w, https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/zusammensetzung-des-schreibtischzubehoers-mit-hohem-winkel-scaled-1-300x200.jpg 300w, https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/zusammensetzung-des-schreibtischzubehoers-mit-hohem-winkel-scaled-1-1024x683.jpg 1024w, https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/zusammensetzung-des-schreibtischzubehoers-mit-hohem-winkel-scaled-1-768x512.jpg 768w, https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/zusammensetzung-des-schreibtischzubehoers-mit-hohem-winkel-scaled-1-1536x1024.jpg 1536w, https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/zusammensetzung-des-schreibtischzubehoers-mit-hohem-winkel-scaled-1-2048x1366.jpg 2048w, https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/zusammensetzung-des-schreibtischzubehoers-mit-hohem-winkel-scaled-1-18x12.jpg 18w, https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/zusammensetzung-des-schreibtischzubehoers-mit-hohem-winkel-scaled-1-200x133.jpg 200w, https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/zusammensetzung-des-schreibtischzubehoers-mit-hohem-winkel-scaled-1-400x267.jpg 400w, https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/zusammensetzung-des-schreibtischzubehoers-mit-hohem-winkel-scaled-1-600x400.jpg 600w, https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/zusammensetzung-des-schreibtischzubehoers-mit-hohem-winkel-scaled-1-800x533.jpg 800w, https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/zusammensetzung-des-schreibtischzubehoers-mit-hohem-winkel-scaled-1-1200x800.jpg 1200w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4cd763b e-flex e-con-boxed e-con e-parent\" data-id=\"4cd763b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-125fd9a6 e-con-full e-flex e-con e-child\" data-id=\"125fd9a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3da18e4c elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"3da18e4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Initial situation:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11d9493c elementor-widget elementor-widget-text-editor\" data-id=\"11d9493c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOur client, a global supermarket chain, was struggling to establish adequate monitoring of its IT infrastructure and business-critical applications (various SAP systems, marketing campaign systems, payment systems, checkout systems, etc.). The company decided to launch a project to establish a governance structure to ensure that responsibilities were clearly defined and mechanisms were put in place to better organize and control IT monitoring, ultimately reducing downtime and disruption to business-critical systems.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74f29170 e-con-full e-flex e-con e-child\" data-id=\"74f29170\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-262abf64 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"262abf64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our approach:\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b69df4d elementor-widget elementor-widget-text-editor\" data-id=\"4b69df4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tqedcon provided two consultants specializing in IT governance and provider management. As it is extremely important in this area to properly govern and manage providers and most of the IT services were outsourced to different providers, we wanted to ensure that all aspects of IT oversight and management could be properly addressed.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-371278f5 e-con-full e-flex e-con e-child\" data-id=\"371278f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f22cf70 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"f22cf70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Challenges and dependencies:\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e3dd87b elementor-widget elementor-widget-text-editor\" data-id=\"3e3dd87b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tImmediately after the start of the project, the project objective was changed at short notice by the management, as several serious disruptions had led to a significant deterioration in service. Instead of initially developing a governance framework, we were therefore asked to assess the implemented IT monitoring for the most important and critical IT services (more than 40 IT services). qedcon worked with the internal IT monitoring team to develop a comprehensive assessment document, which essentially consisted of a structured interview and a meaningful rating system. This made it easy to identify whether an IT service had an appropriate IT monitoring setup.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-77078b63 e-con-full e-flex e-con e-child\" data-id=\"77078b63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19410b15 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"19410b15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Implementation:\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-376866a4 elementor-widget elementor-widget-text-editor\" data-id=\"376866a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThe structured interview was first tested with the IT monitoring service and then conducted with over 40 IT services (mainly applications), documented and the results presented to the management.\n\nIn parallel, a governance framework was developed from the results of the assessments, which led to a formal policy for IT monitoring and incident management (both areas go hand in hand), the integration of IT monitoring into the existing demand\/request processes (based on ServiceNow) and the establishment of an informal community of practice with various subject matter experts for IT monitoring (and event management).\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d10ddf2 e-con-full e-flex e-con e-child\" data-id=\"4d10ddf2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ec6cc6e elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"6ec6cc6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion:\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d516e8f elementor-widget elementor-widget-text-editor\" data-id=\"d516e8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Thanks to our structured approach, coupled with excellent communication skills and extensive expertise in IT monitoring, our client was able to successfully set up the IT monitoring assessment as a means of determining an appropriate IT monitoring setup.<\/p><p>This assessment is now carried out at least once a year for all IT services and even external auditors refer to this tool in their reports to evaluate IT monitoring.<\/p><p>The newly developed IT governance thus provides the necessary formal basis to accompany the actual practical use of the assessments and has helped to optimize and improve the client's IT monitoring practice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Our client, a global supermarket chain, was struggling to set up adequate monitoring of its IT infrastructure and business-related applications (various SAP systems, marketing campaign systems, payment systems, checkout systems, etc.).<\/p>\n<p>The company decided to launch a project to establish a governance structure to ensure that responsibilities are clearly defined and mechanisms are put in place to better organize and 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