{"id":4377,"date":"2025-03-12T09:30:59","date_gmt":"2025-03-12T08:30:59","guid":{"rendered":"https:\/\/qedcon.de\/outsourcing-von-managed-desktop-diensten-2\/"},"modified":"2025-07-09T20:54:52","modified_gmt":"2025-07-09T18:54:52","slug":"outsourcing-services","status":"publish","type":"page","link":"https:\/\/qedcon.de\/en\/outsourcing-services\/","title":{"rendered":"Outsourcing of Managed Desktop Services"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4377\" class=\"elementor elementor-4377\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e0bd160 e-flex e-con-boxed e-con e-parent\" data-id=\"2e0bd160\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-20bd3db9 e-con-full e-flex e-con e-child\" data-id=\"20bd3db9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41e2bee5 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"41e2bee5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/qedcon.de\/en\/it-sourcing\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">IT sourcing<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/qedcon.de\/en\/it-transformation\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">IT transformation<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66bdece1 elementor-widget elementor-widget-heading\" data-id=\"66bdece1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Outsourcing of Managed Desktop Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbfe320 e-con-full e-flex e-con e-child\" data-id=\"fbfe320\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40b2e64b elementor-widget elementor-widget-image\" data-id=\"40b2e64b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1709\" src=\"https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/moderne-stationaere-sammeleinrichtung-scaled-1-1.jpg\" class=\"attachment-full size-full wp-image-4378\" alt=\"HRSD\" srcset=\"https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/moderne-stationaere-sammeleinrichtung-scaled-1-1.jpg 2560w, https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/moderne-stationaere-sammeleinrichtung-scaled-1-1-300x200.jpg 300w, https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/moderne-stationaere-sammeleinrichtung-scaled-1-1-1024x684.jpg 1024w, https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/moderne-stationaere-sammeleinrichtung-scaled-1-1-768x513.jpg 768w, https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/moderne-stationaere-sammeleinrichtung-scaled-1-1-1536x1025.jpg 1536w, https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/moderne-stationaere-sammeleinrichtung-scaled-1-1-2048x1367.jpg 2048w, https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/moderne-stationaere-sammeleinrichtung-scaled-1-1-18x12.jpg 18w, https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/moderne-stationaere-sammeleinrichtung-scaled-1-1-200x134.jpg 200w, https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/moderne-stationaere-sammeleinrichtung-scaled-1-1-400x267.jpg 400w, https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/moderne-stationaere-sammeleinrichtung-scaled-1-1-600x401.jpg 600w, https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/moderne-stationaere-sammeleinrichtung-scaled-1-1-800x534.jpg 800w, https:\/\/qedcon.de\/wp-content\/uploads\/2025\/03\/moderne-stationaere-sammeleinrichtung-scaled-1-1-1200x801.jpg 1200w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2fc7c3a3 e-flex e-con-boxed e-con e-parent\" data-id=\"2fc7c3a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-61ae0fd0 e-con-full e-flex e-con e-child\" data-id=\"61ae0fd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d4de132 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"6d4de132\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Initial situation:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a45ef1c elementor-widget elementor-widget-text-editor\" data-id=\"7a45ef1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our client, a globally active chemical group for highly developed specialty chemical products that can be found in countless areas of our everyday lives, decided to launch a project to optimize the IT area around Managed Desktop Services, especially as the contract with the previous service provider was about to end.<\/p><p>The company currently employs around 15,000 people and has 24 production sites, 32 subsidiaries and sales offices around the world.<\/p><p>The aim of the project was to harmonize all outsourced and non-outsourced services in a new service contract.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e94556 e-con-full e-flex e-con e-child\" data-id=\"e94556\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5735b7a4 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"5735b7a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our approach:\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c43e69b elementor-widget elementor-widget-text-editor\" data-id=\"1c43e69b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>qedcon provided several specialists for project and outsourcing consulting as well as transition management. We supported the company in all cycles of the overall project, in particular in the selection of a new service provider and in the drafting and negotiation of contracts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-327d2d2c e-con-full e-flex e-con e-child\" data-id=\"327d2d2c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2301c9ae elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"2301c9ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Challenges and dependencies:\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ff0ba97 elementor-widget elementor-widget-text-editor\" data-id=\"3ff0ba97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We found that not all services (especially those not previously outsourced) were documented in such a way that the existing documentation could have been used for the request for proposal. Therefore, all services were fundamentally re-documented, described and transferred into corresponding service descriptions.<\/p><p>There was also a major language and cultural barrier for both internal IT staff and customers, which posed an additional challenge as the new contract involved outsourcing services to Eastern Europe and India.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60a0be1 e-con-full e-flex e-con e-child\" data-id=\"60a0be1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c7329f2 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"5c7329f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comprehensive project planning and implementation:\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b00f4cf elementor-widget elementor-widget-text-editor\" data-id=\"3b00f4cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The successful implementation of a project of this complexity and scale required comprehensive and detailed project planning and execution. Our experienced project managers developed both a detailed project structure and a schedule to take all aspects of the implementation into account.<\/p><p>We worked closely with the global and local IT teams as well as selected key users at the various locations to ensure that all requirements were met and that the transition went smoothly. Our project managers held regular meetings with management to present the progress of the project and to identify and resolve potential issues at an early stage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2926777d e-con-full e-flex e-con e-child\" data-id=\"2926777d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b402694 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"5b402694\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Successful implementation:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ed893a8 elementor-widget elementor-widget-text-editor\" data-id=\"4ed893a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Within approximately 10 months, both an RFI and RFP were conducted, followed by the final contract negotiation, finalization and signing process. This allowed the transition to the new service provider to take place in good time before the current contract expired.<\/p><p>The transition (including Hypercare) was also successfully completed for all services within a time frame of around 8 months.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-65023c91 e-con-full e-flex e-con e-child\" data-id=\"65023c91\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f33325e elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"3f33325e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1992b714 elementor-widget elementor-widget-text-editor\" data-id=\"1992b714\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Thanks to the expertise and commitment of qedcon GmbH, our customer was able to successfully complete the migration to the new Managed Desktop Service provider. The changeover not only saved costs, but also improved the service performance and management of the new service provider.<\/p><p>Our project managers were able to successfully overcome the many challenges and dependencies and ensure the smooth implementation of the project.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Our client, a globally active chemical group for highly developed specialty chemical products that can be found in countless areas of our everyday lives, decided to launch a project to optimize the IT area around Managed Desktop Services, especially as the contract with the previous service provider was about to end.<\/p>\n<p>The company currently employs around 15,000 people and has 24 production sites, 32 subsidiaries and sales offices around the world.<\/p>\n<p>The aim of the project was to harmonize all outsourced and non-outsourced services in a new service contract.<\/p>","protected":false},"author":4,"featured_media":4378,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"Managed Desktop Services: Outsourcing | qedcon GmbH","_seopress_titles_desc":"llll\u27a4 qedcons Outsourcing-Expertise | Desktop-Dienste harmonisieren \u2771\u2771 Planung \u271a Umsetzung \u271a Dokumentation \u2771\u2771 strukturierte Steuerung \u2713","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-4377","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/qedcon.de\/en\/wp-json\/wp\/v2\/pages\/4377","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qedcon.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qedcon.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qedcon.de\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/qedcon.de\/en\/wp-json\/wp\/v2\/comments?post=4377"}],"version-history":[{"count":51,"href":"https:\/\/qedcon.de\/en\/wp-json\/wp\/v2\/pages\/4377\/revisions"}],"predecessor-version":[{"id":5819,"href":"https:\/\/qedcon.de\/en\/wp-json\/wp\/v2\/pages\/4377\/revisions\/5819"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/qedcon.de\/en\/wp-json\/wp\/v2\/media\/4378"}],"wp:attachment":[{"href":"https:\/\/qedcon.de\/en\/wp-json\/wp\/v2\/media?parent=4377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}