ServiceNow
Consulting
Unlocking potential, shaping the future: Your journey to ServiceNow starts here.
ServiceNow Services: Increased Efficiency Through Workflow Automation
With our ServiceNow consulting, we at qedcon digitize, automate, and optimize your business processes. Our holistic approach supports you from strategy and implementation to continuous improvement.
Our Offerings
ITOM & CSDM Alignment
- CSDM-aligned service and offering structure
- Governed CMDB with ownership and lifecycle
- Trusted foundation for ITOM, automation, and AIOps
ITSM Modernisation & Service Design
- Service-centric ITSM aligned to CSDM
- Process simplification and experience design
- Improved operational efficiency and CSAT
Service mapping, event management & automation enablement
- Service-aware operational visibility
- Event noise reduction and correlation
- Automation candidates activated on the basis of trustworthy data
CMDB governance, health & platform development
- Platform maturity assessments
- Platform maturity ratings
- Roadmap toward Service Assurance and AIOps
Your contact person: Florian Greif
Get in touch to discuss your challenges.
Our customer success stories
Enterprise Governance & Service Readiness
@ Financial services organization
Customer context
- Large, highly regulated financial services environment
- Strong audit, compliance, and governance requirements
- Complex service landscape with outsourced IT services
Challenge
- Identified audit gaps in IT controls and service readiness
- Inconsistent service definitions impacting auditability
- Need to evidence operational readiness in a structured, repeatable way
qedcon Contribution
- Development of comprehensive IT control catalogue aligned to MaRisk and COBIT
- Design of an IT retained organisation to govern outsourced services
- Structuring of outsourcing agreements with internal group IT provider
- Creation of service descriptions to close audit findings
- Use of ServiceNow SPM processes to formally evidence compliance and operational readiness
Validated Impact
- Closing of identified audit gaps
- Improved audit transparency and control traceability
- Clear governance model for outsourced IT services
- Demonstrated operational readiness using ServiceNow workflows
ServiceNow Value
- ServiceNow used as a system of record for compliance evidence
- Increased confidence in service definitions and readiness status
- Strong reference for governance-driven platform implementation
Regulatory compliance & risk Reduction
@ Financial services organization
Customer context
- Asset management organisation subject to DORA requirements
- Regulatory findings related to physical security and location risk
Challenge
- Existing risk assessment approach insufficient to meet DORA expectations
- Lack of actionable control and remediation framework
- Multiple open audit findings
qedcon Contribution
- Development of physical security control catalogue aligned to DORA
- Redesign of location risk assessment approach
- Creation of an actionable measures catalogue tied to risk outcomes
Validated Impact
- Closure of multiple DORA-related audit findings
- Clear, repeatable approach to physical security risk assessment
- Improved regulatory confidence and audit readiness
ServiceNow Value
- Strong focus on governance-driven service models
- Clear foundation for integrating risk, controls, and operational services into ServiceNow
ITSM Stabilisation & Recovery
@
Corporate development organization
Customer context
- Enterprise engineering organisation
- ServiceNow ITSM implementation had stalled prior to go-live
Challenge
- Failed or unstable ServiceNow ITSM project
- Risk of loss of confidence in the platform
- Need to stabilise delivery and achieve go-live
qedcon Contribution
- Alignment of service design with operational reality
- Stabilisation of ITSM processes and configurations
- Alignment of service design with operational reality
- Governance and delivery discipline to support go-live
Validated Impact
- Successful ServiceNow ITSM Go-Live
- Restored stakeholder confidence in the platform
- Operationally consumable ITSM processes
ServiceNow Value
- Demonstrated ability to rescue and stabilise failing implementations
- Reduced risk of platform abandonment
- Strong reference for ITSM recovery projects
Global Transformation & Platform Stabilisation
@ global reinsurance organization
Customer context
- Global reinsurance organization
- Large-scale infrastructure and cybersecurity landscape
- Need for stabilisation and optimisation at scale
Challenge
- Complex global environment requiring coordination across regions
- Need to stabilise and optimise services while maintaining security posture
qedcon Contribution
- Support of global cybersecurity programme
- Participation in global optimisation and stabilisation initiatives
- Use of ServiceNow “Green Grass” approach to support platform adoption
Validated Impact
- Improved operational stability across global environments
- Structured approach to platform adoption
- Stronger alignment between infrastructure, security and operations
ServiceNow Value
- Demonstrates scalability of ServiceNow-aligned delivery
- Foundation for Service Mapping, Event Management, and Automation
- High-credibility reference for global enterprise customers
Find out how we have helped leading organizations:
Together we make it possible!
We are happy to support you, and you will see the difference.
Let’s find out how we can best support you with your IT project. Interested?
Get in touch with us.
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