Menu

We are your ServiceNow partner for strategic consulting

Privileged Access Management

Picture of Sebastian Leinhos
Sebastian Leinhos

Managing Director

Privileged Access Management is among the most important measures when companies Administrative accesses and their IT infrastructure want to secure better. PAM brings control to special rights, reduces operational risks, and supports clear evidence for audits, compliance, and security IT transformation.

Table of Content
Privileged Access Management – Key Takeaways
Privileged Access Management protects privileged accounts and controls access with elevated rights to systems, applications, databases, or cloud resources.
For companies, PAM reduces the attack surface, limits excessive privileges, and supports data protection and compliance requirements such as GDPR, ISO 27001, or NIS2.

Typical PAM functions include just-in-time access, automated password rotation, secrets management, session management, and the seamless monitoring of privileged activities.

ServiceNow connects PAM with Requests, Changes, Security Operations, and CMDB context, allowing privileged access to be cleanly requested, approved, and documented in IT operations.

What does Privileged Access Management (PAM) mean?

Privileged Access Management (PAM) protects accounts with particularly high privileges. This includes admin accounts, service accounts, technical identities, and other accesses that can deeply intervene in systems, applications, databases, or servers.

These accounts have more rights than normal user accounts. They can create new users, change permissions, install software, configure systems, or access sensitive data. Therefore, privileged users should use separate standard user accounts for their daily work. Nearly 80 % of security breaches involve privileged accounts. That is why they require stricter controls.

A Privileged Access Management Solution ensures that privileged access is granted only specifically, for a limited time, and in a traceable manner. Administrators, services, or automated processes receive only the access rights they need for a specific task. This principle of least privilege aligns closely with Zero Trust Architecture, because all administrative access is audited, limited, and documented.

Why PAM is so important for IT security and cybersecurity

PAM is an essential building block for IT security and cyber threats because privileged accounts are particularly valuable during attacks. Cybercriminals specifically search for passwords, SSH keys, old service accounts, or permanently active admin rights.

PAM is particularly important in defending against these risks:

  • Compromised Admin Accounts: Stolen credentials can give attackers far-reaching access.

  • Permanent special rights: Access rights often remain active, although they were only needed for a short time.

  • Technical Accounts and Secrets: Passwords, API keys, or SSH keys quickly end up in insecure places without secrets management.

  • Compliance Requirements ISO 27001, NIS2, and an Information Security Management System (ISMS) require controlled privileged access and robust evidence. In Germany, the BSI also recommends the use of PAM measures.

Successfully shaping IT transformation!

Modernize your IT landscape, digitize processes and create the technological foundation for sustainable growth and innovation.
IT transformation

Which accounts fall under Privileged Access Management?

Privileged Access Management (PAM) concerns all accounts, who have more rights than normal user accounts. The access level is crucial. Anyone who can change systems, create users, delete data, or bypass security functions belongs in the PAM focus.

In practice, the topic is broader than classic administrators. They are involved in cloud environments, applications, databases, operating systems, scripts, and technical processes.

Admin and Superuser Accounts

Admin and superusers have particularly extensive rights within a system, platform, or application. Typical examples include Root content on Linux, administrators on Windows servers or Global administrators in Microsoft 365, AWS, or other cloud environments.

Anyone who takes over such an account can change configurations, disable security mechanisms, create users, or delete data. The consequences range from outages to serious data privacy violations.

Service Accounts, Technical Accounts, and Secrets Management

Service accounts and technical accounts are often among the most dangerous identities because they run in the background. The risk arises through high privileges and poorly secured credentials.

Passwords, tokens, or SSH keys quickly end up in scripts, configuration files, or build processes without proper management. Modern secrets management stores these sensitive credentials centrally, rotates them automatically, and reduces direct user access.

Active Directory, Domain and Local Administrator Accounts

Active Directory and modern identity services are the significant point for many companies User and permission management. Domain administrators can control access to resources, groups, policies, servers, and workstation systems throughout the network.

If the same local admin password is used on many devices, a direct attack path through corporate networks is created. PAM helps manage these accounts to manage centrally, change passwords regularly and to log administrative activities traceability.

Emergency accounts and privileged accounts

Emergency accounts, often called break-glass or firefighter accounts, are needed for exceptional situations. They secure access when critical identity services, multi-factor authentication, or normal admin processes temporarily fail.

Such accounts require particularly strict control.. In a critical situation, you consciously bypass certain security mechanisms and therefore must not allow unnoticed access in everyday use. PAM monitors activations, triggers alarms when used, and ensures that every action in the system is documented.

How does Privileged Access Management work?

Privileged Access Management implements a controlled process from privileged access. Admins, technical accounts, and automated services only receive elevated privileges after review, for a limited time, and in a traceable manner.

A PAM solution manages privileged accounts, protects credentials, monitors sessions, and Automated approvals. This creates clear access control between the user and the target system.

Least Privilege and Just-in-Time Access

The principle of least privilege limits rights to the necessary minimum. Users, services, and technical accounts are granted only the access levels they need for their specific task. Permissions granted too generously increase the attack surface and make compromised accounts significantly more dangerous.

Just-in-time access makes for a clean process:

  • Requirement: An administrator is requesting access to a specific system.

  • Release The request will be checked automatically or manually, for example via Workflow Automation.

  • Activation: The right will be unlocked for a limited time.

  • Withdrawal Upon expiration of the time or completion of the task, the authorization will be automatically removed.

This is how permanently active special privileges disappear from everyday life. This reduces the risk of cyber attacks. and makes it more difficult for cybercriminals to expand their privileges within the system. However, implementing just-in-time access often requires a cultural shift, because administrators must give up the permanent privileges they are accustomed to.

Multi-Factor Authentication and Password Vault

A password vault protects privileged credentials centralized. This includes passwords, SSH keys, API tokens, and other secrets that would otherwise quickly end up in scripts, tools, or email threads. Sharing passwords also makes it harder to trace malicious or erroneous actions.

Admins log in to the PAM system and access the target system from there. They do not need to know the actual passwords. Multi-Factor Authentication This access is supplemented by an additional identity check, strengthening the protection of sensitive accounts. Many PAM technologies automatically rotate passwords after use or at fixed intervals.

Session Management and Logging

Session management supports detection privileged activities. Continuous monitoring of privileged accounts makes it possible to detect misuse earlier. As soon as an administrative session begins, the PAM solution can monitor and document commands, changes, and access attempts.

If a user suddenly deletes databases, changes security-critical settings, or executes unusual commands, the session can be blocked or secure for later analysis. For Incident Management This documentation is particularly valuable for audits. In the event of incidents, it remains traceable who made which change, when, and what consequences arose from it.  

Automation of the User Lifecycle

PAM also supports the management of privileged rights throughout the entire user lifecycle. New IT support employees receive appropriate approaches Role-based; existing permissions are reviewed regularly, and old accounts are deactivated in a timely manner. Regularly reviewing access permissions enhances security and prevents Outdated permissions to remain unnoticed.

Of particular concern are Department changes and departures. Privileged accounts remaining active after a role change create avoidable security vulnerabilities. Service Request Management Requests, approvals, recertifications, and blocks can be managed much more cleanly.

Best Practices for Introducing PAM

When introducing, companies should first clarify where privileged accounts exist, which systems are critical, and which processes function in daily operations. Identifying privileged accounts is the first step of any robust PAM strategy. Four practices have proven effective:
Inventory before tool selection: Content, systems, applications, and dependencies must be visible. Configuration Management Database helps capture forgotten service accounts, local admins, and critical legacy systems.

Secure critical systems first: The start should be with domain controllers, cloud consoles, databases, or sensitive health and financial data. After that, other accounts and use cases will follow.

Taking user-friendliness seriously: PAM should not unnecessarily slow down administrators. Short training sessions, clear procedures, and well-integrated requests increase acceptance.

Plan automation early: Manual approvals, password changes, and recertifications scale poorly. Workflow Automation relieves the IT team and reduces errors.

Benefits of Privileged Access Management

Privileged Access Management reduces risks at a particularly critical point of information security.

The main advantages are:

  • Better protection on the technical side: Cybercriminals often need administrative rights to take over systems or delete data. PAM makes this step more difficult.

  • Less permanent special rights Just-in-Time (JIT) access and least privilege prevent privileged accounts from having excessive permissions permanently.

  • More transparency in incidents: Session management and logging show which user made which change. This supports Incident Management.

  • Simpler audits: PAM provides evidence of access, activities, and sharing. This helps with ISO 27001, NIS2, and a Information Security Management System.

Make operational control with ServiceNow Privileged Access Management

For companies, it is recommended ServiceNow, because privileged access there directly with existing IT processes can be connected. In IT Change Management Can ServiceNow check if an approved maintenance window is available before granting elevated privileges? After the change is complete, access will be automatically revoked.

About Service Request Management temporary rights can be requested, approved, and documented cleanly. In case of suspicious activities, Security Operations (SecOps) automatically create an incident ticket and further measures toast. Recognizes Vulnerability Management additionally a critical vulnerability, can Patch Management bringing structured solutions into operation. New servers, cloud resources, or Critical applications become visible faster.

Frequently asked questions and answers

What is the difference between IAM, PIM, and PAM?

Identity and Access Management (IAM) controls the General Identity and Access Management for users, such as email, HR tools, or standard applications. Privileged Access Management (PAM) is a specialized subset of IAM and focuses on especially critical accesses with elevated rights. Privileged Identity Management (PIM) regulates, who can activate a privileged role, while PAM monitors, limits, and documents actual administrative access to systems.

At a Cloud Migration new administrative consoles, cloud products, and interfaces with extensive rights are created. PAM ensures that Global admin accounts secured, external service providers via Third party risk management better monitored and permanent special rights through time-limited access to be replaced.

At a IT Carve-out Systems, data, and rights must be kept separate., so that no old accesses remain. PAM pursues a clear goal here. Former administrators, orphaned service accounts, and technical interfaces must not offer cybercriminals open paths into the new or old environment.

Do you have any questions?

We are happy to help you! Contact us and find out how you can drive your IT transformation forward efficiently.